FAQ

Browse our catalog, select your product, choose your size and colour, and add it to your cart. When you're ready, proceed to checkout, enter your shipping details, and complete payment via Flutterwave.

Unfortunately, no. Once an order is confirmed and sent to Printful for production, it cannot be modified or cancelled. Please review your order carefully before completing payment.

HOXOBIL operates on a drop model — no restocks. When a design is gone, it's gone. Follow us and check the site regularly for new drops.

Every order is printed on demand, which takes 2–7 business days. After that, shipping times vary by destination — typically 3–5 days for the US, 5–10 days for the UK and Europe, and 10–20 days for Nigeria and the rest of the world. See our Shipping Info page for full details.

Yes! We ship worldwide including Nigeria. Delivery to Nigeria typically takes 12–27 business days from the order date.

Once your order ships, tracking information will be available in your Order History. Click on any order and select "Track Order" for live tracking updates.

International orders may be subject to import duties or taxes set by your country's customs authority. These fees are the buyer's responsibility and are not included in our prices.

Our products are produced by Printful using premium quality blanks. Fabric composition is listed on each product page. We use high-quality direct-to-garment (DTG) and embroidery printing techniques.

Check our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up. For oversized fits, go up 1–2 sizes from your usual. We cannot accept size-related returns, so please measure carefully.

Turn garments inside out before washing. Use cold water on a gentle cycle. Avoid tumble drying — air dry instead. Do not iron directly on printed areas. This preserves the print quality and fabric for longer.

We accept returns only for defective or incorrect items — not for change of mind. All items are made to order. See our Returns Policy for full details and how to submit a claim.

We accept all major cards, bank transfers, and mobile money through Flutterwave. We support payments in NGN, USD, GBP, EUR, and more.

Yes. Payments are processed entirely by Flutterwave using industry-standard encryption. HOXOBIL never stores your card details.