Returns & Refunds

What We Accept

We accept return or replacement requests for the following reasons only:

• Defective product — printing errors, damaged fabric, or manufacturing defects.
• Wrong item received — you received a different product, size, or colour than what you ordered.

Claims must be submitted within 30 days of the delivery date.

What We Do Not Accept

• Change-of-mind returns — all items are printed on demand and cannot be restocked.
• Size exchanges — please consult our Size Guide carefully before ordering.
• Returns for buyer's remorse or personal preference.
• Items that have been worn, washed, or altered.

How to Submit a Claim

1. Email help.hoxobil@gmail.com with the subject line: Return Request — Order #[your order number].
2. Include clear photos of the defective or incorrect item.
3. We will review your claim within 3–5 business days.
4. If approved, we will arrange a replacement or refund at no additional cost to you.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days after approval. Processing times may vary depending on your bank or payment provider.

Replacements

Where possible, we prefer to send a replacement item rather than a refund. Replacements follow the same production and shipping timeline as a new order.

Damaged in Transit

If your order arrives damaged due to shipping, photograph the damage immediately and contact us at help.hoxobil@gmail.com within 7 days of delivery. We will file a claim with the carrier on your behalf.

Questions?

We're here to help. Reach us at help.hoxobil@gmail.com or visit our Contact page.